Policies

 

Logo of scissors, needle, thread, thimble, crown

Gay Ann Rogers Needlework

 

"Paying on the Drip' is my finance system.

 

I know that needlework can be an expensive hobby and I don't want it to be just for the well-heeled.

 

If you would love to do one of my patterns but think it is too expensive, write to me and I will see what I can do about working out a payment plan. I call this 'Paying on the Drip'.

 

I have been doing this quietly for a number of years and it has worked very well! I received a note just a short while ago from an accomplished needlewoman saying it made E-Week possible for her this year.

 

Now, I have always said this to everybody, here is my policy:

 

I’m happy to help with Drip Payments;

I’ve always said, I will continue doing it and enjoy doing it until someone gives me a bad check.

 

If one person gives me a bad check, it will be the end of ‘Paying on the Drip’ for everybody.

 

And I will publish her name on my website and call to everybody’s attention that she is the reason there’s no more Drip for anybody :-)

 

In the three or so years I've had my Drip System I've never had a bad check and I hope the good luck of good checks continues.

 

 

 

Some of you write thank you notes to me. It is a kind gesture, thank you! Sometimes you ask what you can do to help me which is also kind.  Again thank you.

 

The kindest things you can do for me are check your orders and report any shortages in a timely fashion (within 1.5 months of the date of your order).

 

The next kindest thing: don't write asking me for special favors and orders. I have a difficult time saying no, then DH gets mad at me and I get mad at myself. I already work 7 days per week most weeks and I have very little time to myself. Special requests and orders just eat through my time and then I end up working evenings as well as days.

Special Orders

 

It is with regret that I am writing this policy:

 

I can no longer fill special orders. It isn't that I wouldn't like to help you, it is that there aren't enough hours in the day.

 

I wish I had a staff of minions who could answer emails, look for pattern parts, sell you the pattern you've always wanted, find spare beads that broke, send a length of thread, etc. etc.

 

But I don't. Essentially I'm the only one.

 

I know other businesses do all kinds of special treatments and I know the customer is always right; I wish I could do differently, but I can't.

 

Here, to date, are my policies. I will add them as I think of them.

 

Patterns are for sale on my website for a special time period. You can tell when a pattern is for sale because the PayPal button is there. When the PayPal button disappears, the item is no longer for sale.

 

I leave the information in place beyond the sale so that people who have bought the pattern can check it.

 

You may write to me and I will put you on a wait list in case I have extra patterns. People sometimes order patterns with the intent to pay by personal check and then never mail the check. (In those cases, I fill orders from a wait list.

 

When you receive your order from me, please check it carefully and report any missing parts within 1.5 months of the date of your sales slip. I am getting stricter about this, because people are writing to me asking for corrections 3, 6, 8 and sometimes 12 years after a sale.

 

I know that there are patterns of mine that people would like to have and missed at previous sales. I look for opportunities to have a small sale to fill these requests, for example in the spring of 2014 I had a 'Spring Cleaning' sale. This was such an opportunity, for people who had missed patterns to buy them. I will from time to time do such sales. Not regularly, but from time to time.

 

 

Important Policies

 

 

In self-defense I am instituting a series of policies. They are firm policies, so please read them carefully:

 

•  Replacements and Corrections

 

You have 1.5 months from the date I mail your pattern or kit to check everything and make certain you have it.

 

At the bottom of a sale , I post the number of pages in the instructions booklet; it is wise to go back and check carefully to make sure you have every numbered page and they are all in order.

 

If beads come with your pattern, the beads will be listed on the Supplies page (usually page 1).

Check each packet, for after 1.5 months I will not/cannot replace beads.

 

Why I have instituted this policy: I have had letters asking for replacements of supplies and/or pages for classes I taught up to 12 years after I taught them.

 

The single most difficult of my business tasks is one-time special orders where I have to hunt and search, pack, find and print addresses, and ask DH to make a special trip to the post office.

 

Please know that these tasks can take up to 1/2 a day to do, even as simple a task as replacing 6 pearls of a certain size.

 

If this happened once or twice a year, I think I would still struggle with it, but it happens several times a week. Essentially I could spend half a day every day doing nothing but searching for supplies for special orders.

 

It isn't that I don't want to help you, I do, but I can't.

 

 

Replacing Lost Parts of a Kit

 

I have to place time limits on aspects of my life. I don't have staff to help me with requests for special treatment, I have to do it myself and I just don't have time.

 

Imagine if 100 people asked me to replace lost beads, or lost threads or lost pages from instructions booklets.

 

There aren't enough hours in the day, days in the month or months in the year.

 

I'm sorry if your dog ate the pages or your cat swallowed your thread or you dumped your beads upside down accidentally and the black hole in your house swallowed them, I feel your pain but I simply can't be a replacement service.